Kerridge CS - Our Blog

Tony Pey, Head of Product Marketing, examines how to really achieve digital transformation, by using IT to change your business’ culture and behavior.

Covid-19 has had a massive effect on nearly all industries, including retailers. During lockdown, many retailers were not able to trade which they will probably take a long time to recover from and it may even have changed the way in which they need to run their businesses to some degree. These changes are however not just relevant to the retailers themselves, but also to their customers’ and their buying behaviors.

Tony Pey, Head of Product Marketing at Kerridge Commercial Systems, examines how the role of an ERP system is changing. It’s still the engine that drives a business - but today merchants need to choose even more wisely to ensure their system not only delivers the functionality they need now and in the future, but that it can also co-exist in the new technology landscape.

With everything going on, it seems the world is in a very strange place and there has been a lot of disruption. There appeared to have been plenty of disruptions even before Covid 19 with constant changes, technological developments, politics, economics and the continuous rise in consumer demands to name a few. Never thought we’d experience this kind of disruption in 2020 though… it seems so surreal.

Given everything that’s going on since the outbreak of Covid-19, there is a lot of talk around a new way of life. This will probably be true for businesses as well. Businesses will have to work smarter and more efficiently whilst taking a more digital approach… everything streamlined, simple, quick and easy… all in the name of good customer service and to ensure efficient and cost effective operational processes.

Covid-19 has undoubtedly caused havoc in many areas and unfortunately a big impact can be seen within the economy and in many people’s lives.  We cannot wait to see this end so we can find a new norm and to move forward again. And it will end and we will move forward again, we just have to get through this period.