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Kerridge CS South Africa - Our Blog

Risks for Retail Companies in South Africa

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In the last five years, the South African retail industry has experienced a period of transformation. With a rise in online purchasing, the influx of multinational brands, and an increase in consumer trends, the local retail sector has had to work harder than ever to bring feet through the door. This transformation can also be attributed to the current economic climate; it would be naïve to dismiss the impact that the volatile Rand and devastating drought has had on the retail sector. With the VAT increase, weakening currency and the sluggish growth rate, retail companies are facing a rapidly increasing vertical.

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Five Signs You Need to Upgrade Your Payroll Solution

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Payroll technology improves considerably and accelerates various business functions through the automation of various tasks, faster processing of information, and software integration. Without it, HR specialists can get caught up in various low-value tasks that distract from strategy and efficiency. There is also the risk of high staff turnover and non-compliance which equally have negative, and sometime detrimental, effects on a business.

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Top Tips for Planning a New ERP Project

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There is no denying that searching for ‘ERP’ brings up an overwhelming amount of information. These search results can also be confusing considering the fact that almost every website offers a different definition. However, as confusing as this can be, it does highlight the fact that an ERP, whichever way it is defined, is relatively flexible.

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B2B Mobile Responsive Web Sites: Why Are They Important?

 

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Techopedia defines mobile compatibility as a site that can be viewed and used on a mobile device, including mobile phones and tablets. This means that the functions of a website have been modified to accommodate the specifications of a smaller screen, including the command functions, interactive functions, the screen loading speed, the colours, and the size of the text. Due to the high number of mobile users in South Africa – more than 21 million – mobile compatibility is an imperative step in effective business strategy.

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Why Mobile is Imperative in Boosting Sales

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In March 2017, tracking firm Effective Measure released its Mobile in South Africa Report for 2017, revealing that almost 70% of South Africans use their mobile phones to browse the web. This means that many organisations are underestimating just how much time consumers are spending on their phones. CNBC has determined that, by 2018, Chinese consumers will spend more time on their mobile phones than they do watching television, and more consumers are using their mobile phones to purchase goods online.

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Feel inspired with these Inspirational Quotes about Data

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Making business decisions are more informed when accurate data can be analysed and applied. Here are some inspirational quotes about data which will give great insight as to why having accurate date is crucial for your business.

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Facts about online based learning

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Online based learning (e-Learning) is fast becoming a thriving industry in educational technology, with the number of companies using online learning, increasing every day.

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Keeping Your Online Customer Happy

Deliver seamless self service experience

Below is a guide to building a successful e-commerce self service environment, for your trade supplies customers.

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Why You Need an ERP Solution for Your Retail Store

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In the retail industry today, it is not only your products, but your service, that keep customers coming back. Customer retention is an important part of any business strategy, why not improve what you have to offer with a robust solution for your business.

What can an ERP solution do for your retail environment?

ERP offers centralised data and functionality, so that you can improve the flow of data and facilitate business processes throughout the business. ERP enables you to streamline operations, diminish costs, increase productivity and improve overall customer service.

All in one solution

Many retailers still use multiple solutions that don’t fully communicate with each other for different aspects of their business. An ERP solution integrates all business functions, starting with your customer activity all the way to financial reporting, into a single system and allows them to communicate with each other. As a retailer that has multiple stores, you can have a view of all stores, assisting in better reporting and management, giving you the capability to better manage and identify the requirements for your retail store, based on actual customer needs. The Business Intelligence built into an ERP solution, allows you to derive real intelligence from your data, making it a powerful and effective sales tool to your business.

Stock management

With an Integrated ERP solution in place, management of stock becomes easier, with the added benefits of categorising and grouping new items, implementing special offer campaigns, stock counting, automated replenishment of inventory, with the convenience and accuracy of built in forecasting tools that takes the guess work away, as the projections are focused on actual calculations.

Service your customers effectively

With an ERP solution in place, you have much more customer information at your fingertips. Gain insight to your customer buying trends, so that you can build exclusive offers around customer needs and reward regular customers with relevant loyalty programs.

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Tips for E-Commerce this Festive Season

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The festive season is just around the corner, follow some of the tips below to make sure your business gets the most out of the festive season:

Make sure your website is festive season ready by updating it with all your current and upcoming promotions.

Shoppers are doing their research well in advance of the festive season, searching online for the best deals, wanting to avoid the holiday rush and to allow for enough time when it comes to delivery schedules.

Are your servers, partners and employees festive season ready?

Test the server load capacity and make sure it can handle the surge of traffic, especially when running your promotions, to not lose out on the holiday rush sales. If you're hosted on-premises, review your past performance metrics and ensure that you have bandwidth and capacity for the expected spikes. Also consider the increase in demand you will experience over the holiday season and make sure you are able to keep up with the demand with contingency plans and having staff on hand to assist shoppers should they experience difficulties online. Make sure that your shipping partner is on board with your delivery expectations.

Is your website mobile responsive?

Shopping trends have adapted to move to mobile, with the majority of mobile shoppers abandoning a website if it's not mobile friendly.

Test your website speed

Web performance is key. Put tools in place to alert you to slow or low performing pages.

Shoppers who purchase online expect faster page loading times and research shows that delayed loading times have resulted in shoppers cancelling their online purchase mid-way during the final checkout.

Stock up

Ensure that you have adequate stock to meet shopper’s demands. Always have a contingency offer available, should you sell out.

Test your checkout

Test payment processes from product selection to check-out to ensure that shoppers have a fast and efficient purchasing experience.  

Online product imagery

Image quality is key when making an online purchase decision. Shoppers are not able to test or touch your products. It is essential to have imagery of your products that gives the shopper a sense of feeling, seeing and holding your product. It always helps to have product photos taken from different angles and product descriptions that sell, not just describe.

Run marketing campaigns

It is advisable to keep a shopper database with email addresses and a mobile contact number on hand. Emails and SMS campaigns are a cost effective and easy way of keeping shoppers connected and aware of trading hours and special promotions over the festive season. Consider offering free shipping over the festive season to further incentivise shoppers to shop with you.

 

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