Software is no longer the exclusive domain of large-scale enterprises. With technology constantly advancing, a new generation of software solutions has come in to play. Retailers of any size can now leverage this evolution. Here are five points to keep in mind:1. Ensure you have access to real-time data
Real-time data is a “gold-mine” for businesses. It provides accurate insights, allows for more in-depth analysis, streamlines the various operational functions, and dramatically improves customer service. Capturing and sharing retail data automatically via a centralised system, simplifies the entire process and potentially offers new opportunities.
2. Move to a cloud-hosted solution
In the past, software solutions were ‘housed’ on-premise and required expensive hardware, ongoing maintenance, software updates and much more. This is no longer required. Cloud-hosted software serves as a flexible and evolving solution that allows businesses to pay for software that is more in line with what they need and that are more cost effective.
3. Improved data management
Seamless and appropriate data management can help retailers to simplify operational processes, better manage stock, centralise reporting, improve on customer service and much more, all from a single system.
4. Complete end-to-end solution
A single and complete end-to-end retail solution will have major benefits for retailers. The modern day retailer will require intelligent retail management solutions that streamlines operational processes and pulls it all together, providing a holistic view of the business which means a more efficient and effective customer service.
5. Improved customer service
Competition is fierce and customer expectations have increased significantly. If everything runs smoothly and efficiently internally, it will shine through externally. The customer journey is extremely important as this will often be a key factor that sets one retailer apart from the next. It should be easy to deal with your business, with simple and modern purchasing and payment options.
Kerridge Commercial Systems provides a complete suite of retail solutions. Find out more about our innovative retail management solutions at kerridgecs.co.za.