In the second of our Department Spotlight series of articles, we provide a few quick facts about our Customer Support department, the guiding principles behind how they operate, and the exciting service enhancements our customers can look forward to.
Tags: ERP, software, Customer Service, business management, K8
There’s a saying: “A brand is defined by the customer’s experience. The experience is delivered by the employees”. The saying holds true for every department in KCS. Over the next few months, we will introduce a series of articles that focus on each of our departments, what they do, and how they contribute to the success of KCS.
Tags: ERP, Training, Implementation, Customer Service, K8
Customer service can often be seen as a term that is loosely thrown around but it has truly become something that is critical to the success of any business. The options of providers and variety of products and services are vast, which means it’s a very competitive market and if you don’t deliver your products and services in a way that is deemed ‘exceptional’, your customers will simply go elsewhere.
Tags: Cloud / SaaS, ERP, Customer Service, ePOD, ePick, Mobile Apps, digitise
If the past year is an indication of things to come - or of the changes that seems to be taking effect since the start of COVID-19, then retailers will most certainly need to adapt as well. One thing is for sure, our business or retail management tools will need to follow suit. Modernising and digitising processes is a key part of those requirements. To keep up with the retail industry’s demands and customer expectations, sleek, efficient and modern customer service will be expected. That means upping your game on the customer’s shopping experience.
Tags: E-Commerce, software, Customer Service, Retail, Digital Solution, retail software, automating data management
Software is no longer the exclusive domain of large-scale enterprises. With technology constantly advancing, a new generation of software solutions has come in to play. Retailers of any size can now leverage this evolution. Here are five points to keep in mind:
Tags: software, Customer Service, Retail, cloud hosting, retail software, efficiency
