If the past year is an indication of things to come - or of the changes that seems to be taking effect since the start of COVID-19, then retailers will most certainly need to adapt as well. One thing is for sure, our business or retail management tools will need to follow suit. Modernising and digitising processes is a key part of those requirements. To keep up with the retail industry’s demands and customer expectations, sleek, efficient and modern customer service will be expected. That means upping your game on the customer’s shopping experience.