During the start of the pandemic, the globe experienced what was referred to as ‘panic buying’, whether that be personal panic buying, experiencing a shortage of key items, or in many cases, your business may have been affected by it. This meant that supply chains operated under huge stress. A combination of factors such as panic buying, looting, customer expectations, and an even bigger drive towards digital transformation than ever before, once again highlighted that the right business management systems are required and that business owners need to ensure they can scale effectively, quickly and efficiently as and when needed in order to adapt to an ever-changing environment.
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Customer service can often be seen as a term that is loosely thrown around but it has truly become something that is critical to the success of any business. The options of providers and variety of products and services are vast, which means it’s a very competitive market and if you don’t deliver your products and services in a way that is deemed ‘exceptional’, your customers will simply go elsewhere.
The importance of partnerships
Whether or not ERP systems are an absolute necessity for Distributors, Wholesalers, or Merchants, is no longer in question. With digital transformation, tough competition, consumer demands, and supplier integration, it’s more important than ever for businesses to modernise, digitise, and future proof their operations. The Building Company, a leading-edge Distributor, Wholesaler, and Retailer / Merchant is testament to exactly that.
The Building Company was established over 30 years ago and today have over 180 stores across South Africa, with operations in Namibia, Swaziland and Botswana. They have seen many changes over the years and have grown significantly which means they have also learnt some important lessons, including what’s important in business today.
Having the right systems in place is key, but it’s about more than just software.
The real trick in life is to turn hindsight into foresight that reveals insight – Robin Sharma
Keeping up with industry trends is critical for the businesses of today as it helps customers stay relevant and helps them keep up with the changing times. New delivery models, new technologies and process automations are some of the key trends to keep an eye on and to keep up with.
Given that the role of distributors and wholesalers revolve around making the flow of goods from production place to consumption place, it’s exceptionally important for the full supply chain cycle to run as efficiently as possible.
It’s been a tough year and we have all been affected in some way but every cloud has a silver lining. During this time we have seen true leaders stand up and many inspirational stories, news and people. These remind us to keep focusing on the positives.
Digital transformation has been a big topic for a long time now, but since the start of COVID 19, businesses have realised the urgency to adapt and to make those changes at a quicker pace.
ERP systems have become an integral part of digital transformation in the business environment of today. It pulls everything together and allows for greater automation, digitisation, modernisation and streamlined operational processes.