In the third edition of our Department Spotlight series of articles, we focus on our Research and Development (R&D) department.
In the second of our Department Spotlight series of articles, we provide a few quick facts about our Customer Support department, the guiding principles behind how they operate, and the exciting service enhancements our customers can look forward to.
Tags: ERP, software, Customer Service, business management, K8
Prevent under- and overstocking, streamline the process of shipping and receiving goods, and save employees time in having to rectify stock errors.
Tags: ERP, Warehousing and stock management, business management, K8, Inventory control
There’s a saying: “A brand is defined by the customer’s experience. The experience is delivered by the employees”. The saying holds true for every department in KCS. Over the next few months, we will introduce a series of articles that focus on each of our departments, what they do, and how they contribute to the success of KCS.
Tags: ERP, Training, Implementation, Customer Service, K8
“Cash or card?” – The most frequently asked question when consumers arrive at an in-store payment point. Given that card transactions have become the preferred payment method for most consumers, businesses need to ensure efficiency and safety for their customers when trading.
In the modern retail environment, many business owners are continuously looking for ways to maintain a competitive advantage. Part of this competitive advantage comes with digitalisation and the effective use of software solutions like ERP.
Tags: ERP, K8, eletronic invoicing, POS
Venue scouting, presentations being prepared, printing delivered, shoes dusted off… On November 3rd, after months of planning and preparation, the KCS South Africa team hosted our annual Konnect customer conference in Johannesburg. As the countdown to the big day began, our team’s excitement built.
Tags: ERP, eCommerce, cloud, Mobile Apps, K8
The run-up to Black Friday and the Pre-Festive Season has kicked off in full swing, making it the busiest time of year for retailers and distributors.
Complex business processes, changing customer needs, excellent service delivery, and increased competition are only some of the factors that business decision-makers are faced with.
Consumers are increasingly moving to eCommerce and looking for a seamless buying experience. This means businesses need to streamline distribution operations from first customer contact, through to delivery to ensure they remain competitive. You’d need to deliver a service that’s fast and traceable while reducing costs and optimising your resources.
Tags: ERP, Stock Control, ePOD, delivery, Mobile Apps, Black Friday
The rate at which digitalisation is taking place clearly highlights why it is crucial for businesses to get current and stay current with the latest software developments. The market has changed for good: tighter production timelines, increasing customer demands, and resource limitations are only some of the restrictions businesses must overcome. When you have a clear idea of where industry trends are headed, you can more accurately plan your business strategy and overcome these restrictions.
To help you prepare, our team have rounded up some of the biggest trends that we anticipate for the ERP industry in 2023.
Tags: Cloud / SaaS, ERP, Industry 4.0 / IoT, Mobile Apps, RPA
To keep up with the market’s ever-changing needs and trends, distributors need to be robust, reliable and quick to react. If they aren’t, customers will simply go elsewhere.
While operating effectively across multiple channels and delivering quality customer service, distributors have multiple other factors to consider, including:
Tags: ERP, Distribution, Kerridge CS
