According to the Cambridge Business English Dictionary, a makeover is defined as the process of changing the way something looks or works to make it better or more attractive.
Ecommerce has completely changed the principles of buying and selling. Recent statistics clearly show the annual increase in ecommerce spending, compared to traditional retail shopping. Over the past 3 years particularly, we’ve witnessed the fundamental role the internet plays in connecting businesses with customers and providing information.
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Cloud / SaaS,
ERP,
digitise,
website,
make over
Customer expectations have increased significantly since the start of the pandemic. The customer-centric approach was already on the rise prior to the outbreak and most businesses had already started to adapt their efforts in that regard. It has, however, most certainly been expedited since then and reality has set in that customers expect more from the businesses they interact with.
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Cloud / SaaS,
ERP,
streamline,
digitise,
game plan
Some ideas are ahead of their time. For example, in 1891, William Morrison built the first-ever electric car. However, it took 117 years for the first legal road-worthy version to appear in the form of the Tesla Roadster. By contrast, technology has changed significantly over the last twenty to thirty years, and some ideas, like cloud-based solutions, get adopted at a much faster pace than others. And while that uptake has been slow in some industries, the change has been incredibly fast in most cases, especially since the onset of the global pandemic.
First established in the late 1990s, cloud data centers (or DCs) allow companies to lease infrastructure and access resources or systems over the internet. Twenty years on, a report by the global research group, Synergy, which provides quarterly market tracking and segmentation data on IT and Cloud-related markets, shows the total spend on cloud services reached $178 billion in 2021. The market grew by 38% in Q4 alone.
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Cloud / SaaS,
ERP,
digitise,
cloud based,
research
During the start of the pandemic, the globe experienced what was referred to as ‘panic buying’, whether that be personal panic buying, experiencing a shortage of key items, or in many cases, your business may have been affected by it. This meant that supply chains operated under huge stress. A combination of factors such as panic buying, looting, customer expectations, and an even bigger drive towards digital transformation than ever before, once again highlighted that the right business management systems are required and that business owners need to ensure they can scale effectively, quickly and efficiently as and when needed in order to adapt to an ever-changing environment.
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Cloud / SaaS,
ERP,
ePOD,
ePick,
Mobile Apps,
digitise
Customer service can often be seen as a term that is loosely thrown around but it has truly become something that is critical to the success of any business. The options of providers and variety of products and services are vast, which means it’s a very competitive market and if you don’t deliver your products and services in a way that is deemed ‘exceptional’, your customers will simply go elsewhere.
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Cloud / SaaS,
ERP,
Customer Service,
ePOD,
ePick,
Mobile Apps,
digitise
The importance of partnerships
Whether or not ERP systems are an absolute necessity for Distributors, Wholesalers, or Merchants, is no longer in question. With digital transformation, tough competition, consumer demands, and supplier integration, it’s more important than ever for businesses to modernise, digitise, and future proof their operations. The Building Company, a leading-edge Distributor, Wholesaler, and Retailer / Merchant is testament to exactly that.
The Building Company was established over 30 years ago and today have over 180 stores across South Africa, with operations in Namibia, Swaziland and Botswana. They have seen many changes over the years and have grown significantly which means they have also learnt some important lessons, including what’s important in business today.
Having the right systems in place is key, but it’s about more than just software.
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Cloud / SaaS,
ERP,
ePOD,
ePick,
Mobile Apps,
digitise,
partnership
The real trick in life is to turn hindsight into foresight that reveals insight – Robin Sharma
Keeping up with industry trends is critical for the businesses of today as it helps customers stay relevant and helps them keep up with the changing times. New delivery models, new technologies and process automations are some of the key trends to keep an eye on and to keep up with.
Given that the role of distributors and wholesalers revolve around making the flow of goods from production place to consumption place, it’s exceptionally important for the full supply chain cycle to run as efficiently as possible.
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Cloud / SaaS,
ERP,
Stock Control,
ePOD,
Supply Chain Management,
Warehousing and stock management,
ePick,
Mobile Apps,
digitise
There has been a big drive towards digital transformation over the last two years. This is nothing new, as it’s been years in the making, but there has most certainly been an escalation in the drive to digitally transform.
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Cloud / SaaS,
ERP,
Mobile Apps,
upgrade,
digitise,
modernise,
bug fixes
It’s a new year which is often accompanied by new goals, new ideas and new opportunities. There is just something magical about a new year and that fresh start and this year is no different. In fact, we are particularly excited about 2022.
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Tags:
Cloud / SaaS,
Business Intelligence,
ERP,
Automation,
BI,
streamline,
digitise,
modernise
If this year has taught us anything, it’s that we need to be prepared for the unexpected or at least be able to adapt quickly and efficiently to whatever unusual events we may experience. Times have changed and we need to change too.
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Cloud / SaaS,
ERP,
ePOD,
Phocas,
inspHire,
Mobile Apps,
Hosted
